Frequently Asked Questions

Security Services

What services do your security guards offer

Our security guards provide a range of services including on-site security, night watch security, concierge and reception security, crowd control, and mobile and foot patrols. For more info, check our security page here

What qualifications and experience do your security guards have?

Our rigorously trained and SIA certified security guards ensure professional performance across diverse industries, including Corporate, Retail, Hospitality, and Gastronomy. Check our accreditations here

How do I request security guard services for my property?

You can contact us directly to discuss your security needs and schedule security guard services for your property. 

How much do your security guard services cost

Factors impacting security guard cost:

  • Experience & Training: More experienced and trained guards typically have higher hourly rates.
  • Duties: The specific security services required (patrol, access control, etc.) influence the cost.
  • Location: Urban areas and high-risk situations often have higher security costs.
  • Additional fees: Costs may include uniforms, equipment, training, and insurance.

For those seeking professional security services, companies Keep Safe & Secure LTD offer bespoke security solutions tailored to individual needs.

Do you offer 24/7 security guard services?

Absolutely, we offer 24/7 watch security guards to ensure the safety of your property during sensitive hours.

Mobile Security Partrols

What are the duties of a mobile patrol security guard?

Mobile security guards handle keyholding, respond to alarm activations, and perform customized duties across various client sites. Find out more about Mobile Security guards here

Are your mobile security guards trained and licensed?

Our mobile security guards undergo rigorous training and possess the necessary licenses to ensure they are equipped to handle security challenges professionally and responsibly. Find out more here

Can your security guards provide mobile patrol services?

Security guards in the UK can legally offer mobile patrol services. As with all security work, specific legal requirements exist, including:

  • SIA License: Issued by the Security Industry Authority (SIA), it ensures guards meet qualifications and experience standards.
  • Relevant Training: Guards undergo training in areas like emergency procedures, first aid, and conflict resolution.

Our security guards are highly trained to perform duties of mobile response/patrol. Check out our services here

Are your mobile patrol guards equipped with communication devices?

For your peace of mind and our guards’ safety, our mobile patrols utilize an industry-standard tracking app, allowing real-time monitoring of their location.

Event Stewards

What are the duties of a steward in security?
  • Prioritizing public safety: This includes monitoring crowds, identifying hazards, responding to incidents, and assisting with evacuations.
  • Facilitating a smooth event flow: This involves guiding attendees, managing entry/exit points, and ensuring adherence to event rules.
  • Creating a positive environment: Stewards maintain a professional and helpful presence, de-escalate conflicts, and report disruptive behavior.
  • Adapting to client needs: They can handle additional duties such as setting up, checking tickets, or assisting with sales, depending on the specific event.

We provide well experienced event steward to tailor made for your guests. Find out more about how our stewards perform their duties here

Can I hire security guards for a short-term event or long-term contract?*

We, Keep Safe & Secure, cater to your stewarding needs, whether for a short-term event or a long-term project. Our dedicated event stewards go the extra mile to fulfill your requirements, ensuring seamless security wherever and whenever you need it.

Is a steward a security guard?

No, event stewards and security guards in the UK are separate roles with distinct functions:

  • Event stewards: Focus on facilitating event flow, ensuring public safety, and maintaining a positive environment. They may not have legal enforcement powers and typically wear uniforms that distinguish them from security guards.
  • Security guardsPossess SIA licenses and are authorized to use reasonable force to maintain order and prevent crime. They typically wear uniforms that clearly identify them as security personnel.

While their roles may overlap in some situations, they have different training and legal responsibilities.

How many stewards needed for an event?

Determining the right number of stewards for your UK event involves several key factors:

  • Event size and type: Larger events and those with higher-risk activities typically require more stewards to ensure crowd safety and manage potential challenges.
  • Venue capacity and layout: Complex venues or those with high capacity necessitate more stewards for effective crowd control and navigation.
  • Specific safety and security needs: Events with potential hazards or security concerns require additional stewards to address those specific risks.

Keep Safe & Secure can readily deploy experienced event stewards across the UK, ensuring you have the necessary personnel to fulfill your requirements and achieve a successful event.

Keyholding & Alarm Services

What is keyholding and alarm response?

Key holding and alarm response is a security service that provides 24/7 protection for your property. Here are some of the key points about this service:

  • Key holding: A secure set of keys to your property is held by the company. This allows them to respond to alarms even when you are unavailable.
  • Alarm response: The company’s security personnel will respond quickly and efficiently to any alarm activations at your property.
  • Regular checks: In addition to responding to alarms, security personnel will perform regular checks of your property to ensure its ongoing protection and security.
Are alarm services worth it?

Alarm services are worth it in UK as it provides potential deterrence, peace of mind, quick response and potential insurance discounts. 

While we cannot comment on competitors, Keep Safe & Secure offers reliable and competitively priced alarm solutions tailored to your specific needs. Contact us today for a free consultation!

Is your alarm services reliable?
Our dedication to exceptional security is evident in the consistent praise we receive from clients. They commend our guards for professionalism, clear communication, and helpfulness. We’re proud to have partnered with esteemed organizations, including National Express, St. John Church, BDB Design, and RN Wooler. Find out more about our clients here
How can I learn more about your key holding and alarm response services?

To find out more about how Keep Safe & Secure can help protect your property with our comprehensive key holding and alarm response services, please contact us today. Our professional and friendly team is here to assist you and provide you with the highest level of security services for your peace of mind.

CCTV Installation & Surveillance

What services does Keep Safe & Secure offer in terms of CCTV installation and surveillance?

At Keep Safe & Secure, we offer comprehensive CCTV installations and monitoring services tailored to protect your property 24/7. Our experienced technicians will set up state-of-the-art CCTV systems to meet your unique needs.

What outdoor surveillance solutions does Keep Safe & Secure provide?

For properties requiring advanced outdoor surveillance, we offer stand-alone CCTV towers and units. These solutions are designed to provide reliable and effective surveillance for large outdoor areas, with features such as high-resolution cameras, 360° vision, wireless connectivity, and mobile bases.

How do the stand-alone CCTV towers operate?

Our stand-alone vertical towers can be mounted on mobile bases that can be securely locked into place. They feature high-resolution CCTV cameras with full 360° vision, connected to our monitoring station for around-the-clock coverage. The towers operate on their own power source, with some models running on batteries or solar power, making them ideal for remote sites.

Are the stand-alone CCTV units easy to install and operate?

Yes, our stand-alone CCTV units are compact, wireless, and easy to install. They can be positioned wherever needed for temporary or mobile outdoor surveillance requirements, providing a convenient and effective security solution.

How can I learn more about Keep Safe & Secure's CCTV solutions for my property?

To learn more about how Keep Safe & Secure can help protect your property with our comprehensive CCTV solutions, please contact us today. Our team is committed to providing the highest level of CCTV installations and monitoring services to our clients.